Assertiveness Training - Course Details

Course intro:

This Assertiveness Skills training course is a 1 Day programme, designed for everyone and will help delegates to develop skills to enable them to be more confident covering key areas such as, What is Assertiveness, Assertiveness Techniques, Counselling Yourself, Two Way Communication, How to Be Assertive and Self Development.


Course Content:


What is Assertiveness?

  • What It is Not
  • Why we Need It


Understanding your Own Needs

  • Understanding Behaviours
  • Aggressive Behaviour
  • Passive Behaviour
  • Assertive Behaviour


Goals and Costs of the Different Behaviours


Communication Skills

  • Models of Communication
  • Active Listening
  • Your Voice
  • Body Language
  • Non-Verbal Communication
  • Two Way Communication


How to be Assertive

  • The Steps Involved
  • Steps for Assertive Communication
  • Upward Assertion
  • Assertive Techniques to Practice


Self -Development  

  • Dealing with Difficult Situations
  • Confidence Building


Intended audience

All persons who want to understand how to be assertive