Conflict Resolution - Course Details

Course intro:

MBTI framework Used

Our fully certified Conflict Management and Dignity training courses is designed to help employees understand the common reasons why conflict arises, and provide advice and strategies that can be implemented in order to bring constructive outcomes from difficult situations. Self-awareness is the starting point for any personal development. If we want to improve performance, either as individuals, in teams, or as leaders, we’ve got to know who we are and why we act the way we do. Only then can we achieve meaningful change.


This course is adapted to suit each request


Course content

  • Introduction & Course Objectives
  • Communications
  • Value diversity
  • Improve working relationships
  • Develop your leadership style
  • Improve communication
  • Improve problem-solving strategies
  • Help manage change.
  • Questions
  • Conclude & Evaluations


Intended audience

You can use the MBTI framework to explore multiple workplace challenges, from communication and conflict to leadership, team performance,

managing stress, and more. And because it provides a common language for everyone to talk about difference, it puts everyone at the same level.


Entry requirements

Minimum age- 18 years old

Minimum English requirements: Leaners must be able to understand and convey the concepts contained in the programme content.