Communication Skills Training

Communication Skills Training - Course Details

Course Brief

Our 3 hr course has been designed to review and reset how we communicate with those whom we work with. The course is holistically presented to encourage all attendees to think about their language and communications and how they can  improve their delivery of information. At the end of the course, you will understand the different ways, people receive and process the words you use and bring a greater understanding around how we say what we say, in achieving desired outcomes.

This course can be adapted and tailored to suit your team and industry requirements

Course Content

• Introduction to communications
• Challenges around how we communicate
• Theory of Commination’s
• Types of Behaviour`s
• Positive language in achieving outcomes and objectives
• Personality Types incl Aggressive / Passive / Assertive
• Communication Models
• How to be more assertive
• Barriers to Communication
• Understanding the language we use
• Passive and Active Listening
• Forms of communication response
• Practical skills and role play
• Course Review

Entry requirements

Minimum age- 18 years old

Minimum English requirements: Leaners must be able to understand the content and meet their learning outcomes.