Communication Skills - Course Details

Course Brief

This half day course is designed to raise self-awareness around the way we communicate. Throughout the course, you will be given clear guidelines on how to improve your working relationships through developing new methods and styles of communication. The course will give you the ability to understand how others communicate and the importance of matching your communication style with your work.

This course can be adapted and tailored to suit your team and industry requirements

Course Content

  • Housekeeping and Objective setting
  • Assertive Behaviour & Behaviour Types
  • Theory of Commination’s
  • Language building for success
  • Aggressive / Passive / Assertive
  • Models of Communication
  • Assertive Communication
  • Barriers to Communication
  • Passive and Active Listening
  • Forms of communication response
  • Practical skills and role play
  • Learning Outcomes and Evaluation



Entry requirements

Minimum age- 18 years old

Minimum English requirements: Leaners must be able to understand and convey the concepts contained in the programme content.