Behaviours of Concern Training

Behaviours of Concern Training - Course Details

Course intro:

The changes over the last number of years around Challenging Behaviours, Responsive Behaviours and now Behaviours of Concern, has seen various changes to how these course are delivered. All courses are tailored to local requirements and a review of each sector in taken into account in preparation. Local polices are required in the first instance and then aligned to this course.

Course Content:

You will learn to build trusting relationships with clients and communicate assertively while also bringing in compassion to our business and being able to handle difficult communication issues professionally.

Course Content

• Understanding Behaviours of Concern within  your sector
• Communications – Verbal & Non Verbal
• How we interpret information and instruction we get
• Being proactive and observant to changing situations including the person
• Review of communication and listening within the content of the behaviour
• How to deal with conflict and to ensure dignity and respect
•  How we respond in times of crisis
• Being assertive and appropriate language used
• Identifying changes in behaviour
• Raising alarm when situation escalate
•  Review and reflect on learning outcomes

Intended audience

All who would like to responding appropriately in a crisis situation