Customer Support and Call Handling Training

Customer Support and Call Handling Training - Course Details

Course Brief

This course has been designed to increase awareness around staff communications with their customers and clients. We will review the different forms of communication and the intended outcomes each staff member requires post interaction.

This course is tailored for each course to suit the various requirements you and your team has.

Course Content

• Course Introduction and Course Review
• Interpretation of the words we use and how we use them
• Initiating discuss and conversations
• Language building and limit setting
• Complaint and Demands by customers and clients
• The art of listening and how we process information
• Assessment of learning outcomes
• Discussion and Review

Entry requirements

Minimum age- 18 years old

Minimum English requirements: Leaners must be able to understand and process content to achieve attendees learning outcome