Behaviour of Concern & Responding to Behaviours that Challenge

Behaviour of Concern & Responding to Behaviours that Challenge - Course Details

Course intro:

This 3 Hour Course is designed to train staff in remaining safe and simultaneously keeping their clients safe.  This Course is engaging and interactive and will help you to gain new skills and confidence with conflict management.  This training will help you in dealing with challenging or aggressive / physical behaviour within a Healthcare environment

Course content

• Introduction & Course Objectives

• How to make good communications part of your work practice?
• HIQA and HSE guidance

• Communication and Language building to deflect and distract
• Legislation and local policy review
• How to cope with anger, fear and stress and the effect it can have on ourselves and others
• Behaviours of Concern–how to spot the potential danger signs.
• Understanding and knowing your residents and clients
• Spacial Awareness and being proactive to change
• Reporting & de-briefing difficult incidents
• Case Studies.
• Questions
• Learning outcome review

Attendee:

This course is aimed at all Healthcare providers who deal with Behaviours of Concern