Communications in Healthcare - Course Details

Course intro:

This Communication Skills Course is a Half Day programme, designed to raise self-awareness and improve communication skills with all Healthcare Professionals. It gives clear guidelines for improving working relationships by developing new methods and styles of communication. This may simple be how we document careplans and the words and sentences we use.

It will give you the ability to understand others and build highly effective working relationships, improve clarity and to be able to present information in an understandable and interesting way. You will improve your listening skills and be able to use feedback positively.


Course content

  • Introduction & Course Objectives
  • An Overview of Communication in Healthcare
  • The Role in Communication
  • Healthcare Language & Terminology
  • Common Difficulties & Errors
  • Identifying & Understanding your Audience
  • Working with Language – Pace, Tone, Intonation
  • Verbal Vs Non-Verbal Communication
  • Barriers to Communication
  • Communication Styles – The Basics
  • Assertive Communication
  • Empathy in Communication
  • Active Listening
  • Body Language
  • Managing Difficult Conversations
  • Giving & Receiving Feedback
  • Written Communication Vs Face to Face
  • Questions
  • Conclude & Evaluations


Who is the course intended for:

This course is aimed at all Healthcare providers who wish to improve Communications within their Healthcare environment